PROS: Great choice for shared, dedicated, VPS, and cloud hosting services; Web domain services; Guaranteed VPS uptime or you'll receive a refund; Excellent customer service support


CONS: Hosting services are a bit costly


BOTTOM LINE: Media Temple’s hosting services are top notch but its support team is undeniably exceptional. Put your website in the hands of a company that not only knows hosting exceptionally well but also employs a customer support team that is available around the clock every day of the year. 


SUMMARY: Media Temple offers web hosting and cloud service solutions to companies around the globe. Most notably, its solutions are for shared, dedicated, VPS, and cloud hosting and offers the migration of your website from another provider to one of its own hosting options as well. Media Temple provides great services but its customer service team is what really makes this company stand out from the competition.


Media Temple (mt)


What Does Media Temple Do?

Media Temple, AKA (mt), is a web hosting and cloud services provider that is based in Los Angeles, CA since 1998. More than 1.5 million websites in over 100 countries are powered by the hosting and cloud solutions that this company provides.


Our Findings

Whether you’re a developer, designer, blogger, small business owner, or international company, Media Temple offers a variety of reliable website services that will help with your site management.


Media Temple is best known for its multitude of hosting services, both for the web and for the cloud. In terms of web hosting, the company offers managed hosting for WordPress; shared hosting, which is when one server supports multiple web sites; VPS hosting; dedicated hosting; and Virb Website builder. (mt)’s shared hosting services are called the “Grid” and consist of cluster-based shared hosting for the Linux environment. Managed Amazon Cloud and WordPress on AWS (Amazon Web Services) comprise (mt)’s cloud hosting offerings.


For its VPS hosting, Media Temple offers a 99.99% service uptime guarantee. If the service fails, the provider will refund 20% of the monthly hosting fee for every 20 minutes of downtime.


Media Temple manages your web domain, email, hosting, and more with a single account center to keep things simplified. There are some additional services available as well, including managed services, security, SSL certificates, domain privacy, G Suite for Work, an email and cloud apps platform, and more.


Maybe you already have a web site hosted with another provider but would like to move over to (mt). Great news! The company’s support staff will migrate your site over to its hosting services, so you don’t have to move a muscle except to fill out the necessary paperwork. Once you submit all of the information, they’ll take care of the rest. And if, for some reason, the website isn’t compatible with (mt)’s hosting products, the company will issue you a full refund.


Customer service is one of the key things that Media Temple prides itself on. Whereas other companies may overlook the service aspect or have tech support halfway around the world, Media Temple’s approach is a bit different. Support teams are available in the US – in California – and are available by phone, chat, Twitter, and support request 24/7/365. All of (mt)’s services come with its dynamic customer support, ready to resolve issues at any time of the day or night.


Key Features

  • Various hosting options
  • Single account center
  • Site migration
  • Excellent customer service


Needs Improvement

  • Media Temple’s pricing tends to be a bit on the high end when compared to other rivals in the market.
  • If you’re a beginning blogger just getting your feet wet or looking for a cheap hosting solution, (mt) is probably not your best bet.


User Skill/Experience Required

Using Media Temple’s hosting is simple and straightforward. The hosting is quite scalable so that thousands of visitors can visit your site at any given time. 


If you’re on the fence about choosing (mt) as your host provider, knowing that the company employs a 24/7 US-based support team could be the defining factor in your decision. Not only is its customer support team available at any hour of the day but they are quite helpful, too.


Pricing & Where to Buy Media Temple

(mt) offers different services and pricing options:

  • Shared hosting or managed WordPress hosting starts at $20 per month, with two months free when you choose an annual plan
  • Level 1 VPS hosting starts at $30 per month
  • Companies who would like either managed hosting or AWS cloud hosting must contact (mt) directly for a sales quote.

Any of Media Temple’s services can be purchased via the official website here.